Rawlings Sporting Goods Scores Big with Cloud Document Management
Rawlings Sporting Goods implemented DocuWare Cloud to improve information sharing and communication with its vendors worldwide. Since implementing this cloud document management solution, the company sped up its production through business process automation, raised the quality of customer interactions, and improved customer service and vendor relations.
“The relationship with our vendors has improved because we now have a consistent and reliable way to communicate order information. We’ve found that better vendor relationships support better customer service.”
Sally Vandegrift Yeast
Vice President, Customer Experience & Analytics
Country : USA
Industry : Manufacturing
Application : Manufacturing, Order processing, Production Records, Records Management, Sales Orders, Shipping & Receiving
Add-on Module :DocuWare Cloud
Promoting Progressive Business Practices
Canadian promotional product company implemented DocuWare and was able to digitize and streamline their sales order process, improving customer service with quicker order placement and seamless information flow between departments. They realized a Return on Investment in less than one year and management sees the value of having real-time transparent access to orders, the ability to manage workloads, and improving the productivity of their staff. They can’t imagine their workflow without DocuWare.
“Overall, the number of documents we print has been reduced by 90% as electronic processes have been put in place. More significant than our cost or environmental savings is our ability to ensure orders are being processed in a timely manner and accounts payable invoices are being processed efficiently. Our Return on Investment was achieved in less than one year, but we saw immediate improvement in our customer service with our new ability to quickly place orders and address issues that may arise. DocuWare gave us real-time transparent processes and seamless information flow between departments. We are very happy with DocuWare and couldn’t live without it.”
Country : Canada
Industry : Retail / Wholesale
Application :Accounts Payable / Accounts Receivable, Company-Wide, Electronic Workflow, Order processing, Sales Orders, Shipping & Receiving
Add-on Module :Active Import, Autoindex, Connect to Outlook, Connect to Toshiba, Smart Connect, Task Manager